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What you need to know about our terms

When you open an account with macau 4, you enter into a straightforward agreement that spells out how deposits work, how withdrawals are verified, what happens to your…

Account ownership rulesPayment and withdrawal termsData and privacy claritySupport and dispute resolution
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macau 4 What you need to know about our terms
GET HELP ANYTIME

How to contact us about terms

Live chat support Available 24/7 in English. Click the chat icon in the lobby footer to ask about account terms, dispute a charge, or request clarification on withdrawal procedures.
Email support Send detailed questions to [email protected]. We respond within 24 hours. Include your account email and any transaction references when discussing terms disputes.
In-app help centre Open the menu, tap 'Account Settings', then 'Help & Terms'. You'll find searchable FAQs covering payment terms, account closure and data requests.
DATA AND SECURITY

How we protect your account and information

Account encryption

Your login, password and payment details are encrypted using industry-standard TLS. When you deposit via DANA, OVO, GoPay or QRIS, the transaction happens over a secure connection—your bank details never pass through our servers.

Data retention

We keep your account data, transaction history and verification documents for seven years after closure or final activity. You can request deletion of non-essential personal data via support; legal records remain for compliance.

Cookie and tracking

We use cookies to keep you logged in, track your game preferences and detect fraud. You can manage cookie settings in your browser; disabling them may limit lobby features. Our privacy policy explains all tracking in detail.

Withdrawal verification

Before your first withdrawal, we confirm your identity and account activity. You may need to upload a photo ID or bank statement. This process typically takes 1-2 hours during business hours.

Account access requests

To request a copy of all your account data in portable format, email [email protected] with 'Data Request' in the subject line. We'll send your records within 30 days.

Update or delete your data

You can edit your email, phone and address directly in Account Settings. To request permanent deletion of non-legal data, contact support. Some information (transaction records, ID copies) must be retained for regulatory compliance.

Terms and conditions answers

Sharing your login is a breach of these terms. Any activity on a shared account falls under your responsibility. If we detect multiple users accessing the same wallet from different devices or locations, we may suspend the account immediately pending investigation and identity verification.

Yes, you can request account closure anytime via [email protected] or in-app Account Settings. Before closure, you must withdraw any remaining balance. After closure, your account data is archived for seven years. Reactivation within 30 days is possible; after that, you'll need to open a new account.

Before your first withdrawal, we confirm your identity via photo ID and verify your account activity. This typically takes 1-2 hours. Subsequent withdrawals via DANA, OVO, GoPay or QRIS usually clear within 5-10 minutes after verification clears. Bank transfers may take up to 24 hours depending on your bank.

Yes, we use cookies to maintain your login session, remember game preferences and prevent fraud. You can manage cookie settings in your browser settings. Disabling all cookies may limit your ability to use the lobby; we recommend allowing essential cookies only.

We retain all transaction records, verification documents and account history for seven years after account closure or final activity. This is required for regulatory and fraud-prevention purposes. You can request deletion of non-essential personal data after this period; legal records remain permanent.

Depending on your location and local regulations, access to macau 4 may be restricted or unavailable. Our terms comply with the laws of regions where we operate. If local law changes or your region becomes restricted, your account access may be suspended. Check your local gaming regulations or contact support for clarification.

Yes. Email [email protected] with 'Data Request' in the subject line, and include your account email. We'll compile your account data, transaction history and verification documents in a portable format within 30 days. You can then download or transfer it to another platform where supported.

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