Reference

Legal terms and how we handle your data

When you open an account with macau 4, your personal information and account activity are protected under clear legal terms.

Account security and verificationData protection and retentionPayment processing complianceSupport contact channels
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macau 4 Legal terms and how we handle your data
REACH US

Contact our legal and account team

If you have questions about your account, your data, or how we handle your information, reach out through the channels below.

Live Chat Chat with our support team in real time. Available during business hours to answer questions about account access, data requests and policy clarifications.
Email Support Send detailed questions about your legal rights, data retention or account history. We aim to respond within 24 hours on business days.
Account Settings Request changes to your personal information, email or contact details directly from your account dashboard under Settings > Legal & Privacy.
HOW WE PROTECT YOU

Data handling, security and your rights

Your account and personal data are protected through encryption, secure login protocols and regular access audits. We do not sell your information to third parties.

Data Encryption

Your account login, payment details and personal information travel over encrypted connections. We audit access logs monthly to detect unauthorized activity.

Cookie and Tracking

Session cookies keep you logged in and track your game activity and lobby preferences. Third-party analytics cookies are optional; you control them in Settings.

Payment Security

DANA, OVO, GoPay and QRIS transactions are logged with timestamp and amount. We verify your identity before releasing payouts to match your registered account.

Data Access Requests

You can request a copy of your account data, including deposit history and personal information, via live chat or email. We provide it within 14 days where local law permits.

Account Correction

Found an error in your account details or payment history? Contact support with the date and details. We correct verified errors within 2-3 business days.

Retention and Deletion

Your account data is kept for the duration of your membership plus 7 years for financial compliance. Request account closure and data deletion from Settings > Account Actions.

What players in Surabaya and across Indonesia ask us

Below are real questions we hear about account rights, data, access and how we handle your information. If your question isn't answered here, reach out via live chat or email and we'll explain it.

Access depends on local law and where local law permits. Your eligibility to play and withdraw is subject to regional restrictions. When you sign up, we confirm your location and inform you of any regional limits. If your access changes due to a policy update, we'll notify you via email before any restriction takes effect.

We retain your account data for as long as you hold an active account, plus a retention period required by Indonesian financial regulations—typically 7 years after account closure. You can request deletion of your data under Settings > Account Actions. We will delete data we're not legally required to keep within 30 days of your request.

Yes. Open a data access request via live chat or email with your account username, and we'll compile your deposit history, withdrawal records, and personal information. We send the file within 14 days. It includes dates, amounts, payment method (DANA, OVO, GoPay or QRIS) and account balance snapshots.

When you request a payout, we compare the registered account name, contact details and payment method against your submitted withdrawal request. For amounts above Rp 5 million, we may request a document photo (ID card or passport). Verification usually takes 1–2 hours during business days.

We store your payment method securely and use it only to process your deposits and withdrawals. Your DANA, OVO, GoPay or QRIS login credentials are never stored by us; the payment provider handles authentication. Your transaction history is logged and visible in your account under Wallet > Transaction History for your own records.

Only you and our support team can access your account when you request assistance. We do not share balances or game history with third parties, advertisers or affiliates. Live table operators can see your nickname and current bet size only while you're at their table; they cannot see your account balance or history.

Go to Settings > Personal Information to update your email, phone or address. For errors in your deposit or withdrawal history, contact live chat with the transaction date and amount. We verify the error and correct it within 2–3 business days, with a confirmation sent to your registered email.

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