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How we safeguard your account and payment details

When you open an account with macau 4, your personal information and every transaction stays encrypted end-to-end.

Encrypted account accessNo data sharing with marketersSecure payment rails
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macau 4 How we safeguard your account and payment details
REACH OUR TEAM

Contact us about your privacy

Email Support Send privacy questions, data requests or deletion inquiries to our data protection officer at [email protected]. We respond within 48 hours on business days.
Live Chat Open the chat widget in your account lobby (bottom right) and select 'Privacy & Security' from the menu. Agents are available 09:00–22:00 Jakarta time, seven days a week.
Account Settings Go to Account > Privacy & Data inside the macau 4 lobby to download your data, update contact information, or request changes to your communication preferences.
DATA HANDLING PROMISES

How we protect and manage your information

Encryption Standard

All data in transit uses TLS 1.2 encryption. Your password is hashed with bcrypt and never stored in plain text. Payment card details are tokenised and never held on macau 4 servers.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how you use the lobby. Third-party cookies from payment processors (DANA, OVO, GoPay, QRIS) may also be set during checkout.

Account Security

Two-factor authentication is optional but recommended. Your withdrawal address and registered email are verified before any payout. Suspicious login attempts trigger a security alert sent to your phone.

Data Retention

Your account data persists for seven years after closure for anti-money laundering compliance. Game logs and deposits are retained for the same period. You can request deletion of marketing data anytime.

Third-Party Sharing

We share only essential data with payment processors, fraud-detection services and regulatory authorities where local law requires it. We do not sell your data to advertisers or data brokers.

Request Changes

To update your contact details, adjust communication preferences or request a data export, log into your account and go to Privacy & Data. Changes take effect within 24 hours.

Your privacy questions answered

Your account becomes inactive immediately, but we retain encrypted records for seven years to comply with anti-money laundering rules. You can request deletion of marketing data sooner by emailing [email protected]. Game history and payment records stay secure and private during this retention period.

Yes. Go to Account > Privacy & Data in the lobby and select 'Export My Data'. We compile your profile, transaction history, and activity logs into a single file within 7 business days. The file is encrypted and sent to your registered email address.

No. Your payment information is tokenised and processed by the payment provider directly. macau 4 never stores full card or wallet details. We see only a confirmation that your deposit or withdrawal succeeded, not the underlying account numbers.

Cookies let us keep you logged in and track which games you browse so we can improve the lobby. You can disable non-essential cookies in your browser settings, but this may slow your login. Essential session cookies cannot be disabled without breaking account access.

Email our data protection officer at [email protected] or use live chat (09:00–22:00 Jakarta time) to select 'Privacy & Security'. For regulatory complaints, depends on local law for the authority handling your case. We respond to all queries within 48 business hours.

We monitor for unauthorised access 24/7 and notify you immediately if your account is compromised. You'll receive an alert to your phone and email with steps to secure your account. We do not hold full payment details, so card fraud risk from our systems is minimal.

Yes. Go to Account > Communication Preferences and uncheck email and SMS promotions. You'll still receive essential notifications like deposit confirmations, security alerts and withdrawal updates. Changes apply within 24 hours.

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